Authentic Artificial Turf Supply Customer Reviews, Letters & E-mails
Your customer service and follow up is ON POINT. Best service, follow up communication and phone skills I’ve seen from any business in a long time.
Curt B, Lakeway, TX
Our front yard looks great and we get compliments all the time. I am surprised our neighbors haven't given up on the high water bills and rabbits. Our water bill is under $100.00 a month. Best thing we did is put in the artificial turf and rock.
Sue Bockman, Riverside, CA
For a Do-It-Yourself project, you might be tempted to go to Lowes or Home Depot to save time or shipping costs. DON'T DO IT! We got a great deal on shipping. Not only is our turf significantly higher quality than what we found at Home Depot, our price per square foot was 30% less. Great way to save money without sacrificing quality.
Brendan Skinner, Pacific Palisades, CA
I recently completed the installation of 900 sq ft of the 80st artificial turf we purchased from you. My wife and I love it and it is amazing for our pets! Thank you for such a quality product.
Zac & Lindsay, Murrieta, CA
Eric and I wanted to thank you for working with us and your patience while we decided on whether not we should have artificial turf. You were wonderful to work with! We love our new backyard and appreciate you and your company! A heartfelt thank you! Sincerely,
Christine & Eric, Palm Harbor, FL
We love how natural the grass looks on our cabin deck. It is barefoot comfortable and wearing great. Your customer service and quality of product are five-star.
Gail, Maple Grove, MN
Thank you for all the assistance you provided. Your installation description was great and to the point. My wife and I are really pleased with the results and the quality of the product. Thanks again and hope to order again in the near future.
Marcos Flores, Hayward, CA
Finished my install last week and family including dogs absolutely love it! The quality is superb and the look and feel are top notch. Thanks for all your help and suggestions, everything went very smoothly considering I did it solo. Thanks for the install feedback, your web install info is spot on.
Gregg G., Clovis, CA
I just want to thank you for the very professional handling of our turf delivery. This product has surpassed our expectations and we are delighted in it's finished presentation.
Thank you again.
Marsha and Dennis, Cape Coral, FL
I am very pleased with your help on selecting the artificial turf Mark. It was a lot of hard work but I am very pleased at the results. Everything you said about the delivery date and the product was spot on. Thanks and I will recommend your product and company to any one who is interested in replace there lawn.
Tom Rodrigues, Sunnyvale, CA
We will definately use Artifical Turf Supply again. Materials were shipped within two days from East to West Coast...most impressive. We got a got a great catalogue and sample package for future use. The price was great, and the clients were thrilled with the finish product.
Anne Gardner - Gunderlock Construction, Redondo Beach, CA
We accomplished our project to install artificial turf from Artificial Turf Supply, and we are thrilled with the results. The turf arrived on time and the service was excellent. We got the pet turf, 80ST, and our dogs already love to roll in it and run on it! We are in Santa Rosa, CA, where grass will not grow well in the shade! Now we will have green turf all year long, with no worries.
Jon Stiffler, Santa Rosa, CA
After checking the prices of artificial turf on many online sites; Costco, Home Depot, and others, not only was Artificial Turf Supply priced better, the quality of their product is head and shoulders above the competition. Especially the 72ST which has four colors, three shades of green with a few dead blades, making it look so real that one would have to touch it or pull on it to know that it was not real. Thank you Artificial Turf Supply.
Dr. Greg Banta, Phelan, CA
We finished up the yard yesterday and I have to say, it looks phenomenal. Even better than I thought it would. The installation was pretty easy once we got the ground dug up. With 4 guys working on it, the total installation process took from Friday evening until Saturday evening. I am beyond thrilled with the look of the yard and I already have some friends thinking about making the switch as well. I'll be sure to send them your way. Thanks for all the help throughout the process.
Dave C., Brighton, MA
My experience with ATS was excellent. The salesperson involved was knowledgeable and very responsive during the order and follow up. Thank you for your service and great product.
Rick Lowrey, Fairfax, CA
We can't thank you enough for your guidance from start to finish on our project. We are very happy with the end result and the dogs love it too. Thank You,
Scott & Shaye Hays, Ventura, CA
We were extremely impressed with the customer service as well as the product. Have gotten lots of compliments on it! We are planning on adding artificial turf to another part of our lawn in the near future.
Christie, Campbell, CA
After a lot of research and plenty of questions, we decided to order our putting green turf through Artificial Turf Supply. We encountered lots of crazy pricing and websites that were clearly low-balling to win business. However, we firmly believe that you get what you pay for.
Susan Happel, Westborough, MA
I wanted to say thank you for all your help and guidance. Our lawn is down, it looks gorgeous and we love it. Thank You
Bobbi Loe, Pinellas Park, FL
We picked up our two rolls of turf at Express Global in Hayward yesterday and they were helpful and friendly just as you said they'd be! Also, we were able to load the rolls on the truck without any problems. When we arrived home I unrolled them in the yard and they look great, exactly like the samples you sent! The quality of the material and the low price ,along with your helpful, friendly advice is unbeatable! You went the extra mile. We'll certainly recommend you to anyone who is interested in artificial turf. Sincerely,
Bob Botha, San Jose, CA
Great service and Product! I decided after 3 failed attempts at growing a nice lawn in my backyard to convert to artificial turf. I have 2 kids and 2 dogs and was concerned about the durability, appearance and cost of such a project. I spent 2 months researching the various turfs available and interviewed a multitude of companies. I found the quality of the product choices and price was unsurpassed at Artificial Turf Supply. The time spent by Mark Phillips educating me about the product options and more importantly the installation was very helpful and gave me great confidence in my purchase decision. I am very pleased with the appearance and durability of my turf. I highly recommend Artificial Turf Supply to anyone interested in installing artificial turf in their home or business.
David Steele, Mount Pleasant, SC
I own a company called Doggy Sod and I have shipped Doggy Sod Potty Boxes all over the country for over 5 years. I have only used Artificial Turf Supply's Pet Pro Plus to line my Doggy Sod Potty Boxes. The product is amazing!! Pet Pro Plus has drainage ports which allow the dog's urine to flow through to the bottom of the Potty Box. Pet Pro Plus is very easy to clean and maintain. It also holds up very well. My own dog is still using the original pieces I ordered for him 5 years ago. I have seen many Potty Boxes out there but Pet Pro Plus far exceeds in quality well above all the others.
Nadine Wadsworth, Owner, DOGGY SOD LLC
This is my first outdoor project, a putting green for my backyard. I spoke with several vendors of putting green material, and decided to go with Artificial Turf Supply. Mark was the primary reason for the decision. He sells and installs the product so he could answer all my questions. He is not a pushy salesperson, very patient and easy to talk with thru my decision making process. Thanks again for your help.
Jason R, Griswold, IA
My name is Casey. I live in Annapolis, MD. About two months ago I started the process of investigating turf for our back yard. I am a researcher when it comes to new products, so I spent a lot of time online and on the phone. Here is what happened: Out of 6 companies I called; 2 never called me back, 2 frustrated me to the point that they made me not want to buy their services, ie. talking to me like I could never understand their product, and really just providing awful customer service. (Note that I run a company of 65 people in Baltimore, and customer service is something we preach daily here), 1 still calls me even though I told them no on day one. Then there was your company; I put the inquiry in on a Sunday, and got a call from Mark the same day. Wow! I was busy with my kids, but Mark politely followed up with me 2x’s that week. When I finally called him back, I spoke to him for 15 minutes. He immediately put me at ease with how the entire process would work. The fact that he installed turf in his past work for you, makes him extremely credible on the phone. Maybe you are like me, but so much of life comes down to trust. After 5 minutes I trusted Mark, and I had decided to go with your company. He had all the answers, and asked me good questions. Over the next week, Mark spent so much time on the phone with me, that I began to feel badly about it! After receiving the samples, I chose 72ST (well my wife chose it). Perfect for the dog, our kids, etc. After ordering with Mark, he actually got on the phone with my landscaper to walk him through how to install the turf. It came out looking so good! It is so rare to get the customer service that I received from Mark.
Casey C., Annapolis, MD
The product I received from Artificial Turf Supply was above my expectations and complimented my outdoor barbeque area. My thanks goes to Mark Phillips for all the useful and helpful information. You guys were the best price on the internet and locally. I am now considering doing my entire yard in turf. Thanks again,
Jerry, Port Neches, TX
Artificial Turf Supply has been great in helping our students to complete an art project in Black Rock Desert. They not only helped us out technically but also helped us with the price. I recommend them without reservation.
Jean-Paul Bourdier, Professor, UC Berkeley
Just wanted to let you know that after extensive web-shopping and in store shopping, that you at ArtificialTurfSupply.com were able to really take care of my unique needs. You followed up, had just what I requested and were very helpful. Thank You very much!
John, Havre De Grace, MD
Artificial Turf Supply has been very helpful and informative to work with. They have provided very helpful advice, are very knowledgeable and cooperative to work with in establishing what we wanted to do and how to do it.
Bob, Kingwood, TX
I love our artificial turf. Been in place for years now, looks great and is bulletproof. I would and have recommended your products to others.
Tim, Prescott, AZ
Love my artificial turf - best thing for the back yard of a townhouse. Easy to clean after the dogs have been out there. If I ever move I will get more.
Ann, Alexandria, VA
Great product. Installed the LXR-73 back in 2006 and still looks great. No mowing, fertilizing, watering, caring, etc. Installed myself but sub-contracted all the steps (real grass removal, laying and compacting gravel, professional curbing). I did the turf install and finishing touches. The turf area is 11'(Wide) X 43'(Long) and fanes out to 26' (Wide). Care: blow leaves in winter, spray it with water during the summer a few times as we get dust storms in Arizona, and occasional brushing to purk up the blades. That's it. After 5+ yrs, there's no discolorations or noticeable ware and tear but then I don't have a dog.
Thierry, Chandler, AZ
I have had the residential artificial turf on my roof for six years now. It's a great product and hasn't degraded at all, despite the harsh summers and winters in NYC. When I have barbecues on the roof garden, all my guests take off their shoes and often lie down in the "grass". It's cool stuff and I've recommended it to friends.
Garrett, The Brooklyn Brewery, Brooklyn, NY
I purchased Artificial Turf the first time five years ago. It looks as good today as it did after it was first put in. I was so please I replaced two additional lawns three years ago. I continue to be pleased with the quality and look of the artificial grass I purchased from Artificial Turf Supply. My salesman was helpful and efficient.
Jill S., San Diego, CA
I've had my turf for about 4 years now and it looks as if I just installed it yesterday. Unable to grow grass in my back yard I went to turf. Even with two large dogs, about 5 feet of snow last winter and heavy rains my turf looks brand new. The best part is I don't have to mow it, water it, fertilize it, or worry about it. Truly the best investment I've made to my house. If I ever move, I'm rolling it up and taking it with me.
One happy customer,
James N., North Jersey
Thanks for your input. Yard turned out great. Dogs love it.
David L., Riverside, CA
Hi. Kevin here. Thanks to you for all materials & man power for installation. The installer kept his word & tidied up those final details which makes all the difference between a good job & a great job. I enjoy looking at my backyard & say it looks like a fine home-scape. I look forward to any future Turf projects.
I just wanted to thank you for your expert advice, superior product, excellent service, and fast delivery. I did a lot of shopping and research before purchasing the turf and you are the best - hands down.
I've attached a few pictures of the finished installation. I couldn't be happier, and my dog loves it.
I received delivery today. Installation was a snap and it looks as good as advertised. Wife loves it and dogs are overjoyed. Thanks for a great product.
I am contacting you to offer my personal recommendation for your turf lawn products. My story is probably a common one, which you must hear from many of your customers. I had three primary objectives in sourcing your product: Improve the aesthetic appeal of the condominium complex high use areas, Lower the annual cost of water, and increase the properties' value.
The results of the project were quite dramatic. Not only was I able to install the product in a matter of hours, but I was able to utilize the product in areas that were previously un-accessible due to lack of direct sunlight. The net results was 100%+ satisfaction in reaching my objectives by opening unusable areas, improving the look and overall landscape, dramatically reducing the water utility cost (by 80%) and increasing the overall property value.
Dave, thank you (again) for your assistance in making this process possible. I would be happy to speak to any of your potential clients and tell them about my experience with you and your company.
Daniel T. - President, Europa Condominiums, Leucadia, CA
Thanks for all of your help. There is a lot of interest being shown in my new lawn. I would expect that you will get more orders from this area.
Just wanted to let you know that all went well with the installation of the turf this past weekend and that it looks great. I'm a very happy customer. I may have more customers for you as my neighbors like the way the turf looks.
Reference the pics attached to see how it turned out. Thanks again for all your help.
Here are the pics of my lawn. It turned out great.
First off, the turf looks great. I was able to put it down this week-end. We would like to purchase more artificial turf.
I have installed my artificial turf and it is lovely. I followed your instructions and it was a breeze. I have received more compliments on it than I could ever have expected.
Our turf arrived in good time & in good condition without mishap.
We bought some of your company's artificial turf that is made for pet's (i.e. dogs) a few weeks ago, and have installed it. We followed your installation instructions to a "T", and absolutely love the look!