Choosing the right turf distributor isn’t just about picking who sells the greenest grass. It’s about finding someone who gets your project, won’t ghost you after the sale, and actually delivers what they promise. Choosing the best turf for your backyard or outdoor space can be hard enough without also having to worry if you’re talking to the right artificial grass professional in the first place.
But the Artificial Turf Supply team has been in this business for a long time, serving neighbors across the street and customers across the U.S., and we’d love to share all we’ve learned about finding an artificial grass distributor who will help you buy exactly what you need… not just what they want to sell you.
So, today I’m here to make sure you have all the information you need to make the best turf distributor choice.
And if you’d like, use our Find Installer tool, and we’ll help connect you with the perfect, experienced team of turf distributors and installers!
Choosing a Great Turf Distributor: Quick Tips
- A quality distributor offers a wide range of turf types for different applications (lawns, pets, sports, etc.)
- Experience, good customer service, and a strong reputation matter more than flashy marketing
- Comparing samples, warranties, and pricing is essential for getting the best value
- Nationwide distributors can often deliver faster and offer better product variety than local-only suppliers
- Always read the fine print—especially when it comes to warranties, returns, and what’s not included in pricing
Turf Types: One Size Doesn’t Fit All
Imagine trying to use putting green turf for a kids’ play area. It’s like putting a yoga mat in a sandbox… not exactly the best fit. So you’ll want to find a turf distributor who offers a wide range of turf types.
And while quantity of options doesn’t necessarily translate into quality, distributors with a wide range of options are much more likely to have a broader perspective on what’s best for your lawn or outdoor project. What’s the old saying, “When you’re a hammer, the whole world’s a nail?” Well, find a distributor who’s more of a swiss army knife, so they can tailor their suggestions and options to your needs.
A top-tier turf distributor should offer:
- Landscape turf for home lawns
- Pet turf with odor control and great drainage
- Playground turf with padded infill or underlayment
- Athletic turf for high-impact use
- Putting green turf with low pile and true roll
And don’t stop there. A great artificial grass distributor will not only have these different types of turf, but should also be able to offer you a wide range of colors, textures, and pile heights. You have to wonder how much of an expert they are if they’re only experienced with a few options.
If they don’t carry all of these (or more), that should raise an eyebrow or two. Our goal at Artificial Turf Supply is to make it easy to compare all the best turf type options in one place, so you know you’re making the right choice for you.
And the most knowledgeable distributors are going to be those with a lot of practical experience with the installation, as well. So whether or not you are going to hire a team for your project’s installation, you want to at least know they’ve mastered the installation process (so they can help you make all the right decisions up-front).
If you’re interested to learn more about our team’s installation services, fill out our form so we can connect with you ASAP.
Good Distributors Use Quality Turfs
Here’s a stat I love: 67% of homeowners prefer turf distributors with at least 15 years of experience. Know why? Because experience tends to weed out the amateurs. (Pun intended.)
When checking turf quality, you want to:
- Ask about non-toxic and family (or pet) friendly features
- Request free samples. Nothing can replace feeling the turf with your own hands (or toes)
- Inspect pile height, blade shape, and infill type
- Test for UV protection and non-toxicity
- Confirm the turf is lead-free and safe for pets and kids
I always say: if it looks shiny, feels stiff, or smells funny, you should pass. The best turf should look like nature just had a really good hair day.
Don’t Skip the Distributor’s Reputation Check
Now this isn’t just a tip for finding the right turf distributor, and it’s definitely not a step you’ll want to skip. Reputation isn’t just about five stars on Yelp. It’s about consistency. Are they known for on-time deliveries? How do they handle complaints? Will they pick up the phone a month after your install?
82% of turf buyers rely heavily on online reviews, and for good reason. The best way to understand a company’s customer service is… yep, you guessed it… to hear from their previous customers.
Here’s what to do:
- Check multiple platforms (Google, BBB, Reddit even)
- Look for patterns in complaints or praise
- Ask for references or photos of past jobs
Bonus tip: Beware the distributor who only talks turf and never listens. Good turf reps ask about your climate, traffic level, drainage needs, and what your dogs are up to. (Because dogs always matter.)
The Customer Service Sniff Test
The best turf distributors act like consultants, not just salespeople. They know their products inside out, help you compare options, and never make you feel dumb for asking about infill types or pile height.
Look for:
- Prompt responses (within 24-48 hours is fair)
- Clear product info
- Willingness to explain things in plain English
- Real humans (not just chatbots) on the phone
73% of buyers say quick delivery matters. So ask: How fast do you ship? Can I track my order? Some companies (ahem) offer shipping across the U.S. within two days.
Price Isn’t Everything… But It Matters
We all want a deal. But when a quote looks too good to be true? It probably is.
Here’s how to compare:
- Get at least 3-5 quotes (29% of buyers do this)
- Look for all-inclusive pricing (turf, infill, shipping)
- Ask about discounts on large orders or price matching
Then factor in value:
- Is the turf more durable?
- Is installation support included?
- Are you getting a better warranty?
Sometimes paying 10% more saves you 100% of the headaches.
Speaking of Warranties…
Good turf lasts. Great turf also comes with a great warranty.
More than half of homeowners want 2+ year warranties. But the best suppliers go even further, offering 8 0r 15 year warranties.
Check:
- What the warranty covers (UV fade, tears, backing separation?)
- Any maintenance or install conditions
- Who handles claims—the distributor or the manufacturer?
And don’t just ask about the warranty. Ask how they handle returns, too. You want a company that has your back, not just your bucks.
Go Local or Go National: Just Go Smart
Local distributors might offer in-person showroom visits, which can be helpful. But national suppliers often:
- Have more turf types
- Can ship faster
- Offer better bulk pricing
- Know how to serve different climates
Bottom line: don’t limit yourself by ZIP code. The right distributor is one who delivers the right turf, on time, and knows what they’re doing—whether they’re 3 miles or 3 states away.
Final Thoughts from the Lawn
When everything is said and done, choosing a turf distributor isn’t rocket science. But it does take a little homework. You want someone with variety, quality, solid service, fair pricing, and a warranty that doesn’t require a magnifying glass to read.
From my own bumpy path to turf enlightenment, I can tell you this: the best turf distributor feels like a partner, not a vendor. They care about your project almost as much as you do.
And if you have any other questions about this (or really any artificial grass topic), give our team a call: (866) 677-9405
Get a complimentary sample kit to see, feel, and compare our top selling turf models for yourself.
